Privacy & Customer Care

Last updated: September 28, 2026

Customer Care

FELTFORMA is an independent studio creating hand-sculpted pieces from natural wool.

If you have any questions before placing an order, need help choosing a size, would like to discuss a custom request, or have a question about an existing order, you are always welcome to contact me.

Email: info@feltforma.com

Website: feltforma.com

Because FELTFORMA pieces are individually made to order rather than taken from a shelf, I encourage you to contact me before ordering if you are unsure about sizing, materials, colors, soles, or any other detail.

Information We Collect

When you browse feltforma.com, place an order, subscribe to emails, or contact FELTFORMA, we may collect information such as:

• - your name

• - email address

• - telephone number

• - billing address

• - shipping address

• - order and product information

• - selected size and product options

• - bare foot length or other sizing information you provide

• - messages or information you send to FELTFORMA

• - payment transaction information

• - shipping and delivery information

• - information about how you use the website

• - browser, device, IP address, and similar technical information

You are not required to provide personal information simply to browse the website, except for information that may be collected automatically through cookies and similar technologies.

Information Needed to Make Your FELTFORMA Piece

Many FELTFORMA pieces are individually created for the person who orders them.

Every pair of FELTFORMA wool slippers is individually hand-sculpted and made to order according to the selected size and, where provided, your bare foot length or other measurements.

Each Alpine undyed wool sauna hat is also individually hand-sculpted from pure, undyed natural wool, making every piece unique.

Sizing and order information you provide is used only where reasonably necessary to create and fulfil your order, assist you with customer service, or maintain legally required business records.

How We Use Your Information

Personal information may be used to:

• - process and confirm your order

• - create your made-to-order FELTFORMA piece

• - process payments

• - arrange shipping and delivery

• - send order confirmations and shipping information

• - communicate with you about your order

• - answer questions and provide customer care

• - manage custom or special requests

• - prevent fraud and protect the security of the website

• - understand and improve the website and shopping experience

• - maintain accounting and business records

• - comply with tax, legal, regulatory, and administrative obligations

• - send marketing communications when you have chosen to receive them

We do not use your personal information for unrelated purposes without an appropriate reason or, where required, your consent.

Secure Payments

Payments made through the FELTFORMA online shop are processed through secure third-party payment providers.

Depending on the payment method you choose, your transaction may be processed by a credit or debit card processor, PayPal, or another payment service offered through our website.

FELTFORMA does not store your full credit or debit card number.

Payment providers process your payment information according to their own privacy, security, and data protection policies.

Who We Share Information With

To operate FELTFORMA and fulfil your order, certain information may need to be shared with trusted service providers.

These may include:

• - payment processors

• - banks and payment services

• - postal and courier companies

• - shipping and fulfilment providers

• - website and ecommerce service providers

• - email and communication providers

• - website analytics providers

• - accounting and administrative service providers

• - fraud prevention and security services

• - professional advisers where necessary

• - government or regulatory authorities where legally required

Only information reasonably necessary for the relevant service is shared.

FELTFORMA does not sell or rent customer personal information to third parties.

Shipping Information

To deliver your order, your name, shipping address, telephone number, email address, and other information required by the chosen postal or courier service may be shared with the delivery provider.

International shipments may also require certain information to be provided to customs authorities, postal operators, carriers, or other authorities involved in importing and delivering your parcel.

Email & Marketing

If you voluntarily subscribe to FELTFORMA emails, I may occasionally send you information about:

• - new FELTFORMA pieces

• - new collections

• - studio stories

• - product launches

• - special releases

• - relevant news or offers

You can unsubscribe at any time by using the unsubscribe link included in marketing emails.

Placing an order does not mean that you are required to subscribe to marketing communications.

Order-related emails, such as order confirmations or shipping notifications, may still be sent because they are necessary to fulfil your purchase.

Cookies

Like most online shops, feltforma.com may use cookies and similar technologies.

Cookies may be used to:

• - keep the website functioning correctly

• - remember preferences

• - maintain shopping cart functionality

• - improve website performance

• - understand how visitors use the website

• - measure website traffic

• - support security and fraud prevention

• - provide relevant marketing where permitted

Some cookies are necessary for the website to function, while others may be optional.

Where required by applicable law, you will be given the opportunity to manage your cookie preferences.

You can also control or delete cookies through your browser settings.

Disabling some cookies may affect how certain parts of the website function.

Website Analytics

FELTFORMA may use website analytics services to better understand how visitors find and use feltforma.com.

Analytics information may include:

• - pages visited

• - time spent on pages

• - referring websites

• - general geographic area

• - browser type

• - device type

• - interactions with the website

This information helps improve the website, product presentation, navigation, and customer experience.

Where possible, this information is used in an aggregated or non-identifying form.

Social Media & Embedded Content

FELTFORMA may use or link to third-party platforms such as:

- Instagram

- Facebook

- YouTube

- Pinterest

- other social or media platforms

The website may also contain embedded images, videos, social media posts, or other third-party content.

When you interact with embedded content or visit another platform, that provider may collect information according to its own privacy policy.

FELTFORMA does not control how independent third-party websites process your information.

Links to Other Websites

feltforma.com may contain links to other websites.

Once you leave FELTFORMA and visit another website, the privacy practices of that website apply.

I encourage you to review the privacy policy of any external website where you choose to provide personal information.

How Long We Keep Your Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.

Certain information may be retained for longer where necessary to:

• - fulfil and document an order

• - provide customer service

• - maintain accounting records

• - meet tax requirements

• - resolve disputes

• - prevent fraud

• - establish or defend legal claims

• - comply with applicable laws and regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, or securely archived as appropriate.

Your Privacy Rights

Depending on where you live, you may have rights concerning the personal information FELTFORMA holds about you.

These may include the right to:

• - request access to your personal information

• - request correction of inaccurate information

• - request deletion of certain personal information

• - request restriction of certain processing

• - object to certain uses of your information

• - withdraw consent where processing is based on consent

• - request a copy of certain information in a portable format

• - unsubscribe from marketing communications

Some information cannot be deleted immediately where FELTFORMA is legally required to retain it, for example for accounting, tax, fraud prevention, or other legal purposes.

To make a privacy request, contact:

info@feltforma.com

European Customers

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection rules, your personal information may be processed on one or more legal bases depending on the circumstances.

These may include:

• - processing necessary to fulfil your order or another contract with you

• - compliance with a legal obligation

• - your consent

• - legitimate business interests, where those interests do not override your rights and freedoms

Where processing is based on consent, you may withdraw that consent at any time.

You may also have the right to contact your local data protection authority if you believe your personal information has been handled contrary to applicable data protection law.

International Data Transfers

FELTFORMA serves customers internationally.

As a result, information connected with your order or use of the website may be processed or stored in countries other than the country where you live.

Our service providers may also operate internationally.

Where required, appropriate safeguards are used by the relevant service providers to protect personal information transferred internationally.

Keeping Your Information Safe

Reasonable administrative, technical, and organizational measures are used to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

For your own security, please do not send full payment card details, passwords, or other highly sensitive information by ordinary email.

Children’s Privacy

FELTFORMA is not intended to knowingly collect personal information directly from children who are not legally able to make an online purchase independently in their jurisdiction.

If you believe that personal information belonging to a child has been provided to FELTFORMA improperly, please contact info@feltforma.com.

Returns & Exchanges

Because FELTFORMA pieces are individually made to order rather than taken from a shelf, special conditions apply to returns and exchanges.

Please review the separate Returns & Exchanges Policy before placing your order.

If you are unsure about sizing or any product detail, please contact me before ordering. I am happy to help you choose carefully before your piece is made.

Changes to This Policy

This Privacy & Customer Care Policy may occasionally be updated to reflect changes to the website, services, legal requirements, or the way FELTFORMA operates.

The latest version will always be published on feltforma.com with the updated revision date.

Questions or Privacy Requests

If you have a question about your order, the website, or how your personal information is handled, please contact:

Dovile Sirmulyte

FELTFORMA

Email: info@feltforma.com

Website: feltforma.com

Business Information

Custom Focus Studio LLC

ATTN: Dovile Sirmulyte

3 Emily Road

Far Hills, NJ 07931

United States