SHIPPING & Returns

Shipping

Every FeltForma piece, including sauna hats, footwear and leg warmers, is hand-sculpted to order in my studio in Lithuania (Northern Europe) and shipped directly from the studio to you.

Making time: Each piece is made after your order is placed. Please allow approximately 10 business days (about 2 weeks) before dispatch. Custom widths or custom measurements may take longer.

Delivery time: Transit to the USA and Canada usually takes about 10 days after dispatch. Delivery to other countries varies by destination. All times are estimates and may be affected by carriers or customs.

Shipping cost: Shipping costs depend on the product and destination and are shown at checkout before you pay.

Tracking: You will receive a tracking number by email as soon as your order leaves my studio.

Address: Please make sure your shipping address is correct at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address.

Returns & Exchanges

Every FeltForma piece, including sauna hats, footwear and leg warmers, is hand-sculpted to order specifically for you, based on the color, size and options you choose at checkout. Footwear is made according to your bare foot length. Because each item is made individually after your order is placed, we do not accept returns or exchanges.

Please review your order carefully before checkout. Color, size, loop and personalization choices are made by you, and prices update automatically based on your selections. We are not able to refund or exchange items because of options selected by mistake.

Changes and cancellations: If you notice a mistake in your order, please contact us within 24 hours of purchase. If work on your piece hasn’t started yet, we’ll do our best to update your order. Once sculpting has begun, orders can’t be changed or cancelled.

Quality check and shipping damage: I personally inspect every piece before it leaves my studio. In the rare case that your order is damaged during shipping, please contact us within 7 days of delivery with photos of the item and the packaging, and we’ll find a solution together.

Natural variations in color and texture are part of undyed, handmade wool and are not considered defects.

Thank you for supporting handmade work.

contact me

For questions about orders, shipping, order changes, or anything else about FeltForma, please use the contact form.

To help me assist you quickly, please include your order number in your message. I reply personally, usually within 24 hours on business days.